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Calm in Motion: Designing Business Travel That Works for Humans
Travel is one of the most significant hidden contributors to stress, fatigue, and escalation for executives and the PAs supporting them. This session takes the Calm in Motion framework and translates it into clear, practical levers PAs can use immediately, particularly when plans change, things go wrong, or pressure is high.
Structured around real-world scenarios, delays, cancellations, ground transport failures, meeting overruns, and last-minute changes, the session focuses on how PAs can reduce friction, regain control, and anticipate issues before they escalate.
Rather than theory, this session centres on what PAs can influence: booking choices, buffers, sequencing, communication, and escalation pathways without adding cost or complexity. Attendees will leave with practical strategies to reduce stress, surprises, and last-minute firefighting.
