Communicate with IMPACT

You are in a privileged position as an EA/PA. You get to see, hear and experience what’s happening in your organisation from the “shop floor” to the “board room table”. You are therefore in an ideal position to put forward your ideas and proposals. But how do you communicate those ideas and proposals with IMPACT?

At this session you will learn:

• The key elements of communication
• How to apply The Power of Three to your message
• How to formulate your message using the IMPACT model

This interactive session is one of Lindsay’s most popular sessions. You’ll leave with practical, instantly-useable skills and knowledge.

The session draws on learning from the one day training course “Principles of Persuading and Influencing Skills” which forms a Unit of The Essential PA Programme incorporating an accredited, professional qualification SFJ Awards: Level 3 Award in Professional PA and Administration Skills.