Lessons from the PA Show: Insights from MIDAS Travel’s Experience
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As a premier event for Executive/Personal Assistants (PA’s/EA’s), and Office Managers, the show provided MIDAS Travel with a valuable opportunity to engage directly with key decision-makers and better understand their travel management needs. From networking to industry trends, here are some key lessons we learned.
1. The Importance of Personalisation
Many PAs and EAs expressed that their executives and teams expect a bespoke travel experience rather than a one-size-fits-all approach. This reinforced the need for us to continue refining our offerings and ensure a VIP-level service.
2. Relationships are Key
Many attendees emphasised the importance of having a trusted travel partner to provide expert advice, exceptional service and 24/7 support.
3. Technology is at the forefront
From intuitive booking platforms to seamless itinerary planning, assistants are looking for tech-driven solutions that enhance efficiency and reduce administrative burdens. Our continued investment in technology allows us to enhance our full-service offerings.
4. Duty of Care is a Priority
Companies have a responsibility for the safety and wellbeing of their travellers. Real-time tracking, emergency assistance, crisis management and effective communication are all key.
5. Sustainability Matters
Sustainability in corporate travel was a hot topic: reducing carbon footprints, green accommodations, and rail travel. This validates our focus on sustainable travel programmes.
6. Face-to-Face Engagement is Invaluable
Big advocates of face to face, our team engaged in meaningful conversations, answered questions, showcased our services and logged vital feedback.
Final Thoughts
Our experience at the PA Show was enlightening and rewarding. The event reaffirmed the importance of personalisation, technology, duty of care, sustainability, and strong client relationships. We will incorporate these insights into our services, ensuring we continue to offer best-in-class travel management solutions that fulfil the needs of our valued assistant clientele.
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