Exceptional Customer Service

1000MTG travel advisors have a minimum of 10+ years experience, superior knowledge, first-hand travel experience, product knowledge, and provide trustworthy guidance in the travel industry.

Our travel advisors are dedicated to you, there is no call centre, and we provide a high-touch personalised service, offering a quality experience, whilst ensuring we offer competitive fares and itinerary options.

Strategic Account Management 

We know the travel landscape is always changing. Our top priority is providing the right expertise to support achieving your business objectives and deliver a measurable return on your investment.

Our travel advisors and strategic client management team take the time to ensure you have full visibility of your travel data and spend, up-to-date industry news and trends, and travel alerts and restrictions.

We manage everything from negotiations with suppliers to traveler safety, travel program reporting and training, and work alongside your business to ensure your travel arrangements are organized to meet all your business needs, factoring in efficiency, safety, schedules, and budget.

Through our personalized customer support and analysis of your business traveler behavior, trip patterns and travel spend data, we work with you to ensure that your travel program is performing and evolving in line with your business objectives.

A personalised high-touch experience

By managing a smaller portfolio of clients, our travel advisors can dedicate more time to your travel management program and drive value back to your business with every booking. Our travel advisors and support teams also provide 24/7 traveler assistance, anywhere in the world.

Travel Policy Management

Your Account Manager will work with you to review your travel and provide recommendations and feedback on how you can better meet your policy compliance needs, optimize your booking behaviors and drive savings, so you get more from your travel spend.

A Tailored Service Level Agreement

We take a consultative approach to business travel by tailoring our promise to each individual client’s needs and budget to ensure we not only meet your expectations but exceed them every time.

Training

The travel industry is always changing, which is why our agents are committed to providing you and your team with relevant training, not just during implementation, but throughout the lifetime of our partnership.

Duty of Care

We understand the increasing complexities of travel and take our duty of care seriously, which is why our agents are here to support and care for you and your people in any emergency and are on-call to act around the clock with travel logistics and crisis management, no matter where you are in the world.

Online Booking Techology

Our simple, user-friendly online booking and reporting tools are customized to reflect your company’s travel policy so you can drive savings and seamlessly fulfil your business’s compliance requirements using data-driven insights. With our state-of-the-art technology platforms and automation, you and your team are only one click away from more cost-efficient, and powerful global travel.

Sustainable Business Travel Solutions

Thanks to our partnership with South Pole, you’ll get to play your part in climate action by getting access to reports on your business’s carbon footprint and the ability to use your carbon credits to offset your business’s travel footprint.

Buying Power

As part of the CTM Group of global travel businesses, we help budget-conscious small to medium businesses get the most out of their travel spend by leveraging our significant global buying power to pass on the best business deals and benefits to you.

Pricing Transparency

At 1000 Mile Travel Group we’re happy to have the conversation about hidden costs in travel management. We put everything on the table to form a truly open partnership with our clients and factor the commission we earn into our pricing so you can be confident that our offering is transparent.

Partnerships

We have long-lasting relationships with reputable industry partners and suppliers across airlines, hotels, cruising, and car hire around the globe so you have access to the best-in-market travel content no matter your needs or budget, giving you the confidence that our travel advisors will deliver on value, price, and service.

 

We are proactive throughout the entire process including where disruptions occur -  we go the extra 1000 miles.