This session will help you acquire the confidence and assertiveness to be the assistant your manager needs. As a result, you will feel much more comfortable in your role, making decisions, dealing with clients, and asking colleagues to carry out those tasks that will advance the objectives of your organisation.
In this session we will cover:
- What is assertive behaviour
- Things to say and things to do in order to be more assertive
- Being who you are and saying what you feel
- Persuasion tips
- Saying “no” with confidence and not feeling guilty