The one key skill of a good assistant is to be able to solve problems without panicking.
Do you sometimes feel stuck with a problem that you cannot solve? This can only be done if you can get to the cause of it. And sometimes there’s more than one.
In this session Paul will show you some techniques that help to identify the root cause of a problem, generate options, and select the best solution.
He’ll demonstrate several methods for identifying what's actually causing a problem. You need to look at the whole system when a problem is actually a symptom of a larger issue.
You will also learn how to generate potential solutions using techniques like mind maps and decision tress, how to boost your creativity to help you come up with more insightful options, and how to use both logic and your intuition to select the right solution to your problem.
In this session we will cover:
- Identifying the root of the problem
- Generating possible solutions
- Boosting your creativity
- Using your intuition and logic
- Selecting the best solution
- Considering implementation