According to the American leadership guru and author Warren G Bennis “Emotional Intelligence more than any other factor, more than IQ or expertise, accounts for 85% to 90% of success at work. IQ is a threshold competence. You need it, but it doesn’t make you a star. Emotional Intelligence can”.

At this hugely informative session you will
• Understand the key components of Emotional Intelligence
• Appreciate the benefit of recognising, understanding and managing emotions in the workplace
• Start to build a portfolio of emotional labels
• Be introduced to the AIDA model to use in challenging situations